Frequently asked questions F.A.Q.

HOW TO TAKE CARE OF MY SWIMWEAR?

Lotions, sunscreens, oil and chlorine could cause discoloration of the fabric, this is not a manufacturing error. Follow care instructions and keep your swimwear in the best condition.

WHAT IS YOUR RETURN POLICY?

Please see our return form. You need to print the return form and fill in the necessary details described in it.

IS YOUR SITE SECURE?

Yes, the entire site works with an SSL certificate.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently offer a cash on delivery option when accepting an order by courier or card through our website. We will be adding more payment options to our site soon.

I'M NOT SURE OF MY SIZE AND WHO I CAN TALK TO?

You may refer to the size chart listed on our website for a clearer orientation to the numbering.

IN WHAT CURRENCY WILL I BE CHARGED?

All orders are charged in Bulgarian lev (BGN) or euro (EUR)

CAN I MAKE AN EXCHANGE?

We do not offer exchanges, if you wish to exchange please follow the returns process and then proceed to repurchase the new desired item from our website.

CAN I RETURN AN ITEM THAT WAS ON PRE-ORDER?

Yes, if you wish to return an item that was purchased with your pre-order, please follow the return instructions. You have 14 days from the date you received your order.

WHAT IS A PREORDER ORDER?

Pre-ordering is the purchase of an item that is not yet available for delivery, but will be soon. The expected delivery date is listed on the product page. For pre-orders, we charge 100% of the payment at checkout.

In case you find the answers listed above not helpful, please do not hesitate to contact us.